Gatehouse | Philadelphia | Server Assistant

The Server Assistant’s role is to Assist in all areas of service with a focus on running food and maintaining cleanliness of the restaurant.

• Knowledge of table numbers
• Ensuring each dish appears correctly prepared
• Assist with side work before, during and after each shift
• Stay aware of the dining room and being prepared to provide any item a guest requests
• Maintain overall appearance of dining room and expo station
• Deliver food promptly to guest and be able to describe and answer questions about each dish
• Respond appropriately to guest requests/needs, communicate with servers and staff about all issues and requests
• Communicate all 86’d items to staff and management
• Be ready and willing to offer assistance to coworkers as necessary, including but not limited to welcoming all guests, running food and maintaining the dining room as a whole
• Promptly greet guests as they are seated and bring bread service if applicable
• Remove used tableware between courses and package food requested to take away
• Clear tables after guests leave. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing
• Promptly clean table tops, chairs and booths between seating. Check floor and clean as required. Reset and arrange tabletop
• Remove trash and recycling throughout the shift
• Respond appropriately to guest requests. Communicate guest requests to server as needed
• Communicate with server and hostess to assure efficient seating, table utilization and customer service
• Assist in polishing and restocking tableware, especially with large parties and during peak periods
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager
• If assigned as Barista for the shift, prepare and serve all coffee drinks and teas
• Assist in daily cleaning of the restaurant before and after service

• Previous restaurant experience preferred
• Strong communication and listening skills
• Pleasant, polite manner and a neat and clean appearance
• Self-motivated and interested in taking on additional roles and responsibilities
• Be able to work in a standing position for long periods of time (up to 8hours)
• Be able to lift up to 50 lbs, reach, bend and stoop

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.