Catering Coordinator | URBN Headquarters

We are looking for a vibrant, people person to join our team at the URBN Headquarters in the historic Philadelphia Naval Yard!

You would be responsible for helping to create an unparalleled dining experience, under guidelines set forth by management. This role has a specific concentration in our catering department, previous catering experience is preferrred! The ideal candidate provides excellent customer service by building customer relationships and fostering a positive and friendly store environment. You would perform cashier duties accurately and efficiently while maintaining the cleanliness and overall appearance of dining room

• Assures that warm and sincere contact is established with each and every customer.
• Supports in-house catering team with packaging and delivering at appropriate times
• Consistently provides exceptional customer service in compliance with the highest professional performance standards. 
• Exercises product knowledge and understanding of POS terminal operation, completes cash and credit card transactions accurately and completely and as quickly and efficiently as possible.    
• Works with co-workers and supervisors on issues relating to product knowledge, POS terminal operation, technical malfunctions, customer questions, complaints and concerns.
• On a daily basis, maintains a clean environment in areas pertaining to front of house staff. 
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Follows health, safety and sanitation guidelines for all products and equipment

POSITION REQUIREMENTS

• Team player
• Previous catering experience is preffered 
• Excellent customer service orientation.
• Ability to communicate clearly with customers, co-workers and managers.
• Excellent attention to detail.
• Ability to work efficiently independently as well cooperatively in a fast paced environment under constantly changing conditions.
• Good listener with the ability to follow directions and receive feedback with a positive attitude.  
• Good motor skills with the ability to work standing 100% of the time, reach, lean, bend, stoop
• Ability to work regular shift Monday through Friday from ranging from 6:30 to 3:30 with overtime as needed into the evenings and on occasional weekends.
• Ability to be on time consistently.  

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.