Associate Manager | Terrain Cafe | Wayland

Terrain Café is expanding to Wayland, Massachusetts! 

Terrain Cafe was originally inspired by the idea of merging house and garden to create an immersive natural environment where customers can come to unwind, explore, and celebrate. With four established locations from Pennsylvania to Connecticut, we are thrilled to be opening our doors in Wayland. We’re currently seeking the right team to help us cultivate a welcoming space and share our Terrain Cafe hospitality with our new neighbors.

The Associate Floor Manager leads hourly teams to deliver a best-in-class brand experience, overseeing floor operations to ensure our signature standards of hospitality are met. 

About You

• The Ultimate People Person: You elevate the guest experience through genuine engagement, warmth, and intuitive service.
• A Master of the Floor: You thrive in the fast-paced tempo of a well-orchestrated shift, effortlessly keeping the team on track while meeting operational targets.
• Detail-Oriented & Organized: You have a passion for the nuances and high standards that turn a standard shift into an exceptional experience.
• Driven by Ownership: You are highly motivated by our unique environment, bringing a deep sense of pride, accountability, and care to every single shift.
• An Emotionally Intelligent Communicator: Your exceptional active listening skills and empathy allow you to foster a positive, collaborative, and psychological safe team culture.
• Grounded in Integrity: You lead by example at all times, without exception.

Essential Duties

• Shift Leadership: Lead floor shifts with high energy and strict adherence to opening, closing, and operational standards. Direct daily workflow by assigning equitable floor sections, running engaging pre-shift meetings, enforcing dress code, and stepping into service roles whenever extra support is needed.
• Brand Ambassador: Serve as the ultimate champion of the Terrain brand, ensuring our core values are reflected in every guest touchpoint.
• Active Engagement: Maintain a strong, visible presence on the floor during peak hours, modeling extraordinary service standards and creating moments of genuine guest delight.
• Feedback & Connection: Intentionally connect with guests to obtain real-time feedback, and actively monitor and respond to external customer communication channels.
• Service Redirection: Act as the first line of defense for shift challenges, guest needs, seamlessly turning negative experiences into opportunities to build lifelong brand loyalty.

• Safety & Compliance: Uphold the highest standards for sanitation and safety, ensuring the team consistently exceeds all regulatory and company guidelines.
• Proactive Problem Solving: Think on your feet to swiftly resolve unexpected operational hiccups, from equipment malfunctions to sudden supply shortages.

• Culture Creator: Cultivate an inclusive, high-energy, and supportive work environment that prioritizes employee engagement, psychological safety, and team morale.

Commitment Expectations

• Approximately 20 hours per week
• Available nights, weekends, and holidays as identified by brand leadership, to include promotional days, brand events, emergency, and PTO coverage  
• Ability to work nights, weekends and holidays both planned and unplanned within reason, as needed 

Qualifications

• • 2-3 years of restaurant experience
  • 1 year of supervisory experience preferred, but not required
  • Experience with restaurant technical applications, including POS & OpenTable
  • Ability to work in a standing position for long periods of time (up to 10 hours)
  • Ability to reach, bend and stoop

Benefits
As an URBN employee, your health and well-being are among our highest priorities. We offer the following comprehensive benefits package for full time employees, to include:

• Affordable medical, vision and dental coverage.
• Employer-matched 401(k) plan
• All employees receive a merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)
• Qualified transportation credit
• Generous employee referral program and much more!

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.