Terrain Cafe | Assistant Manager | Westport

Terrain Cafe was originally inspired by the idea of merging house and garden to create an immersive natural environment where customers can come to unwind, explore, and celebrate. With four established locations from Pennsylvania to Connecticut, we are thrilled to be opening our doors in Wayland. We’re currently seeking the right team to help us cultivate a welcoming space and share our Terrain Cafe hospitality with our new neighbors.

The Assistant Management team leads hourly teams to deliver a best-in-class brand experience, overseeing floor operations to ensure our signature standards of hospitality are met. Administratively, the AM team supports the business through varying supportive functions—whether through payroll, ensuring that all team members are accurately compensated for their time, or through purchasing, ensuring that the business has all items needed to secure sales, including beverage and dry goods. The Assistant Manager team works in collaboration with the General Manager and AGM, reaching targets for controllable spending, including COGS and labor.

Job Summary
Responsible for daily restaurant operations and actively ensuring a superior guest experience through excellent service. Supports the General Manager and entire team by organizing, planning and directing activities in all aspects of dining room service, front of house and beverage programming.

About You

• An ultimate people-person, who elevates the customer experience through genuine connection and guest interactions.
• Motivated, hard working and inspired by our horticultural surroundings.
• Working knowledge of alcohol, coffee and beverage programs with a passion for creating beautiful lattes and standout cocktails.
• Driven to lead a team of committed coworkers with an entrepreneurial spirit to reach targeted goals.
• Strong communication, listening skills and emotional intelligence.

Essential Duties

• Responsible for supporting and meeting daily restaurant operations to ensure a superior guest experience in our dining room
• Collaborate with the General Manager in analyzing and recommending methods drive sales, manage profitability, fulfill operating hours to include all controllable spending (payroll, COGS, invoicing)
• Manage beverage program; maintain relationships with purveyors, manage and submission of inventory, participation in menu development
• Assists the General Manager in hiring, training, developing, scheduling and evaluating employees through daily line-up, staff programs and daily evaluation of restaurant service performance
• Enforces company standards, policies, and procedures, including sanitation, safety, dress codes, and cash handling
• Interacts with guests to obtain feedback; effectively responds to and handles guest issues and complaints at all times acting as a brand ambassador
• Encourages a positive work environment for all staff

Qualifications

• 4-5 years restaurant experience
• 1 year management experience
• Ability to work in a standing position for long periods of time (up to 10 hours)
• Ability to reach, bend and stoop

Benefits

As an URBN employee, your health and well-being are among our highest priorities. We offer the following comprehensive benefits package for full time employees, to include:

• Affordable medical, vision and dental coverage.

• Employer-matched 401(k) plan

• All employees receive a merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)

• Qualified transportation credit

• Generous employee referral program and much more!

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.