Assistant General Manager

Terrain Café is expanding to Wayland, Massachusetts! 

Terrain Cafe was originally inspired by the idea of merging house and garden to create an immersive natural environment where customers can come to unwind, explore, and celebrate. With four established locations from Pennsylvania to Connecticut, we are thrilled to be opening our doors in Wayland. We’re currently seeking the right team to help us cultivate a welcoming space and share our Terrain Cafe hospitality with our new neighbors.

The Assistant General Manager (AGM) leads the team that defines Terrain Cafe’s premier, brand-aligned guest experience. Operating in a "Chief of Staff" capacity, the AGM champions the recruitment, onboarding, training, and continuous development of the Front of House hourly team. By mentoring staff to reach peak performance and masterfully directing floor operations, they ensure every shift reflects our signature standards of hospitality.

• An ultimate people-person, who elevates the guest experience through genuine engagement and intuitive service.

• Driven to mentor a high-performing team while consistently meeting rigorous financial and experiential benchmarks.

• Detail oriented and Intensely organized, with a passion for the nuances that turn a good shift into a great experience 

• Highly motivated and inspired by our unique environment, bringing a sense of ownership to every shift.

• Strong communicator with exceptional emotional intelligence and active listening skills that foster a positive, collaborative culture.

• Unwavering integrity, leading by example, at all times, without exception.

Guest Experience

• Serve as the ultimate brand ambassador, championing a premier customer experience and ensuring brand values are reflected in every touchpoint

• Intentionally connect with guests to obtain real time feedback; effectively respond to all customer communication channel, and engage in customer feedback

• Cultivate a culture of hospitality by modeling extraordinary service standards and creating moments of genuine guest delight

Operations

• Partner with home office recruitment teams to maintain optimal staffing levels, thoughtfully onboarding new hired to maximize retention and performance.

• Actively mentor the staff roster, ensuring ongoing training is implemented, professional development is prioritized, and team milestones are celebrated. 

• Lead floor shifts with strict adherence to opening, closing, and operational standards (including floor assignments, cash handling, reporting, and dress code policies). 

• Uphold the highest standards for sanitation and safety, ensuring the team exceeds all regulatory and company requirements. 

• Maintain labor controllables based on benchmarks identified within the yearly budget, with a pulse on the earnings and rates of all positions.

People & Development

• Cultivate an inclusive, high-energy, and supportive work environment that prioritizes employee engagement and team morale. 

• Mentor and develop hourly team members, ensuring their mastery of steps of service, food and beverage details, and the holistic growth of their hospitality skills

• Provide a strong line of communication to the full team, keeping them abreast of upcoming initiatives, important dates, current priorities, and circulation of feedback

• Oversee the talent acquisition process, to ensure a best in class roster

• Champion a culture of transparency and continuous improvement by providing candid, actionable feedback and actively soliciting upward communication from the team
  
  

Commitment Expectations

• 50-55 hours per week

• Available nights, weekends, and holidays as identified by brand leadership, to include promotional days, brand events, emergency, and PTO coverage  

• Ability to work nights, weekends and holidays both planned and unplanned within reason, as needed 

• 5 years restaurant management experience

• 1-2 years relevant HR, staff scheduling, or administrative experience preferred

• Experience contributing opening new restaurant location preferred 

• Ability to work in a standing position for long periods of time (up to 10 hours)

• Ability to reach, bend and stoop

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As an URBN employee, your health and well-being are among our highest priorities. We offer the following comprehensive benefits package for full time employees, to include:

• Affordable medical, vision and dental coverage.

• Employer-matched 401(k) plan

• All employees receive a merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)

• Qualified transportation credit

• Generous employee referral program and much more!

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.