General Manager- Terrain Cafe

Responsible for all daily restaurant operations, hiring and developing talent, overseeing food quality, and creating memorable guest experiences, to drive sales and manage profitability.

Operations

• Analyzes and recommends methods for improvements to contain/reduce costs and increase sales
• Monitors all food and beverage products to ensure compliance with company standards and specifications
• Enforces company standards, policies, and procedures, including sanitation, safety, dress codes, and cash handling
• Maintains a clean and safe physical environment through timely repair and upkeep. Educates assistant managers and other employees on sanitation and food handling procedures
• Upholds all company Policy and Procedure

People & Development

• Oversees training of assistant managers to ensure the development of their leadership skills, customer service skills, and fluency in all systems
• Encourages a positive work environment. Responsible for hiring, training, developing and evaluating employees
• Leads by example. Encourages two-way dialogue by providing actionable and candid feedback to staff and soliciting upward feedback from team to continue personal growth

Guest Experience

• Interacts with guests to obtain feedback; effectively responds to and handles guest issues and complaints
• Acts as a brand ambassador by leading and developing community relations
• Creates memorable guest experiences by demonstrating extraordinary service and leading by example

• Three to five years of restaurant management experience; full service preferred
• Ability to drive sales through excellent service, building of community relationships, and keen awareness of business and industry trends
• Strong record of developing employees at all levels
• Exceptional organizational & time management skills

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.