Customer Service In Store | URBN Headquarters

We are looking for a vibrant, people person to join our team at the URBN Headquarters in the historic Philadelphia Naval Yard!

You would be responsible for helping to create an unparalleled dining experience, under guidelines set forth by management. Providing excellent customer service by building customer relationships and fostering a positive and friendly store environment is key in this role. You would perform cashier duties accurately and efficiently, and maintaining the cleanliness and overall appearance of dining room.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assures that warm and sincere contact is established with each and every customer.
• Consistently provides exceptional customer service in compliance with the highest professional performance standards. 
• Exercises product knowledge and understanding of POS terminal operation, completes cash and credit card transactions accurately and completely and as quickly and efficiently as possible.    
• Works with co-workers and supervisors on issues relating to product knowledge, POS terminal operation, technical malfunctions, customer questions, complaints and concerns.
• Keeping loss prevention guidelines in mind at all times, while maintaining absolute confidentiality and discretion, alerts supervisors and Front of House Manager to any non-routine or questionable situations. 
• Before service checks menu boards and ensure prices are correct and are clean
• During service, makes sure the dining room is clean, picks up any trash on the floor, removes trash when full, and keeps tray rack are neat and organized.
• At end of service, makes sure all tables are clean, sweep floors and remove tray racks and all trash cans from in dining room.
• On a daily basis, maintains a clean environment in areas pertaining to front of house staff.  As directed, using established procedures and products, cleans registers, cash wraps, condiment table, tables, chairs, sneeze guards, and also spot cleans dining room floors.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Follows health, safety and sanitation guidelines for all products and equipment
• A working knowledge of beverage program and ability to prepare and serve each product to company standards

POSITION REQUIREMENTS

• Team player.
• Excellent customer service orientation.
• Ability to communicate clearly with customers, co-workers and managers.
• Excellent attention to detail.
• Ability to work efficiently independently as well cooperatively in a fast paced environment under constantly changing conditions.
• Good listener with the ability to follow directions and receive feedback with a positive attitude.  
• Good motor skills with the ability to work standing 100% of the time, reach, lean, bend, stoop
• Ability to work regular shift Monday through Friday from ranging from 6:30 to 3:30 with overtime as needed into the evenings and on occasional weekends.
• Ability to be on time consistently.  

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.